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Return & Cancellation Policy

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Last Updated: 09/19/2026

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At Thread It & Print, we specialize in custom embroidery, screen printing, heat transfers, laser engraving, UV printing, and promotional products. Because our products are customized specifically for each customer, we have established the following return and cancellation policies.

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Order Cancellations

  • No Cancellations After Production Begins: Once an order has entered the production phase, it cannot be canceled or modified. This is because custom items are created specifically for you and cannot be repurposed.

  • Pre-Production Cancellations: Cancellations requested before production begins may be subject to charges for materials already ordered, artwork preparation, or other costs incurred.

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Returns & Refunds

  • Custom Orders Are Final Sale: All custom-decorated items are final sale and cannot be returned or exchanged unless there is a defect or error on our part.

  • Defective or Incorrect Items: If you receive an item that is defective or does not match your approved design, please contact us within 5 days of receipt. We will work with you to correct the issue, which may include a replacement or refund.

  • Sizing Issues: Customers are responsible for selecting the correct sizes. We recommend reviewing the manufacturer's sizing charts before placing an order. Please note that sizing may vary between brands and styles. Custom-decorated items cannot be returned or exchanged due to incorrect size selection.

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Shipping & Delivery

  • Carrier Delays: We are not responsible for delays caused by shipping carriers. Once your order leaves our facility, delivery times are out of our control.

  • Incorrect Addresses: Please ensure your shipping address is correct. We are not liable for orders delivered to incorrect addresses provided by the customer.

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How to Report an Issue

If you encounter any problems with your order:

  1. Contact Us: Reach out within 5 days of receiving your order.

  2. Provide Details: Include your order number and a description of the issue.

  3. Submit Evidence: Attach clear photos of the item in question.

We will review your request and work with you to resolve the issue as promptly as possible.

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