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Last Updated: 05/25/2025

At Thread It & Print, we specialize in custom embroidery, screen printing, laser engraving, and promotional products. Due to the personalized nature of our work, we have specific policies regarding returns and cancellations.

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Order Cancellations

• No Cancellations After Production Begins: Once an order has entered the production phase, it cannot be canceled or modified. This is because custom items are created specifically for you and cannot be repurposed.

• Pre-Production Cancellations: If you need to cancel your order before production starts, please contact us immediately. Cancellations made at this stage may be subject to a restocking fee, especially if materials have already been ordered.

Returns & Refunds

• Custom Orders Are Final Sale: All custom-decorated items are final sale and cannot be returned or exchanged unless there is a defect or error on our part.

• Defective or Incorrect Items: If you receive an item that is defective or does not match your approved design, please contact us within 5 days of receipt. We will work with you to correct the issue, which may include a replacement or refund.

• Sizing Issues: We are not responsible for sizing discrepancies. Please refer to our sizing charts or request a sample before placing your order.

Shipping & Delivery

• Carrier Delays: We are not responsible for delays caused by shipping carriers. Once your order leaves our facility, delivery times are out of our control.

• Incorrect Addresses: Please ensure your shipping address is correct. We are not liable for orders delivered to incorrect addresses provided by the customer.

How to Report an Issue

If you encounter any problems with your order:

1. Contact Us: Reach out within 5 days of receiving your order.

2. Provide Details: Include your order number and a description of the issue.

3. Submit Evidence: Attach clear photos of the item in question.

We will review your case and respond promptly to resolve the matter.

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